Knowledgebase

Suspend Days

In WHMCS, the "Suspend Days" setting refers to the number of days after an invoice becomes overdue before the associated service or hosting account is automatically suspended. This setting helps you define how long a client has to make a payment before their services are temporarily disabled due to non-payment.

Here's how you can configure the "Suspend Days" setting in WHMCS:

  1. Login to WHMCS:

    • Access your WHMCS administrator dashboard using your credentials.
  2. Navigate to Automation Settings:

    • From the main menu, go to "Setup" > "Automation Settings".
  3. Configure Suspend Days:

    • In the "Automation Settings" section, go to the "Auto Suspension" tab.

    • Find the field labeled "Suspend Days".

    • Enter the desired number of days after which an overdue invoice will lead to automatic suspension.

  4. Save Changes:

    • Click "Save Changes" to apply the new "Suspend Days" setting.
  5. Testing:

    • Perform tests to ensure that the automatic suspension is functioning as expected. You can simulate an overdue invoice to trigger a suspension.
  6. Monitoring and Notifications:

    • Keep an eye on the suspension logs and notifications to check for any issues or discrepancies in the automatic suspension process.
  7. Adjust as Needed:

    • Periodically review and adjust the "Suspend Days" setting based on your business requirements and client expectations.

Remember that this setting is crucial for controlling how long a client has to make a payment before their services are temporarily suspended. It's important to strike a balance between giving clients enough time to resolve payment issues and maintaining the financial health of your business.

  • 0 Users Found This Useful
Was this answer helpful?