In WHMCS, you can automatically close inactive tickets using the "Close Inactive Tickets" feature. This helps maintain an organized ticket system and ensures that unresolved tickets are not left open indefinitely.

Here's how you can configure the "Close Inactive Tickets" feature:

1. Log into WHMCS: Access your WHMCS admin panel using your username and password.

2. Navigate to Support Ticket Settings:

   • Click on the "Setup" tab in the top navigation menu.
   • Under the "General Settings" section, select "Support Ticket Settings."

3. Locate Close Inactive Tickets Settings:

   • Scroll down until you find the section related to "Close Inactive Tickets." This section should contain options for configuring this feature.

4. Configure Close Inactive Tickets Settings:

   • Enable Close Inactive Tickets: Check the box to enable this feature.

   • Inactive Period (Days): Specify the number of days of inactivity after which a ticket will be automatically closed.

   • Status to Change To: Choose the status to which tickets will be changed when they are automatically closed.

5. Save Changes: After configuring the "Close Inactive Tickets" settings, click the "Save Changes" button.

6. Regularly Review Closed Tickets: It's important to periodically review closed tickets to ensure that no important issues are overlooked.

By enabling the "Close Inactive Tickets" feature in WHMCS, you can automate the process of closing tickets that have been inactive for a specified period. This helps keep your support ticket system organized and ensures that unresolved issues receive attention in a timely manner.