In WHMCS, a "Friendly Display Name" refers to a user-friendly label or title used to represent a specific item, such as a product, service, custom field, or any other element in the system. It's designed to make information more easily understandable and accessible to clients or administrators.

For example, instead of using technical or internal names, you might use friendly display names like "Shared Hosting - Basic Plan" instead of "sh_basic_plan" for a hosting package.

Here are some examples of where you might encounter friendly display names in WHMCS:

1. Product Names:

   • When setting up hosting packages or other products, you can give them user-friendly names for easier identification by clients.

2. Service Names:

   • Similarly, when offering various services, you can assign them names that are clear and intuitive for clients.

3. Custom Fields:

   • If you create custom fields for collecting information, you can provide user-friendly labels to ensure clients understand what information is being requested.

4. Client Groups:

   • When segmenting clients into groups, you can assign names that reflect the characteristics of the group.

5. Addon Modules:

   • When configuring add-on modules, you can provide descriptive names for each module.

6. Support Departments:

   • You can assign user-friendly names to support departments to make it clear what each department handles.

Using friendly display names helps improve the user experience and reduces confusion for clients and administrators. It's especially important for client-facing elements to be easily understandable and approachable.

Remember to consider the perspective of your clients when assigning friendly display names. What would make the most sense to them? This can help ensure that your WHMCS system is user-friendly and accessible.