Knowledgebase

Configuring Fraud Modules

Configuring fraud prevention modules in WHMCS involves integrating third-party services or tools that help identify and prevent potentially fraudulent orders and transactions. Here are the steps to configure fraud modules in WHMCS:

  1. Log into WHMCS:

    Access your WHMCS admin panel using your administrator credentials.

  2. Navigate to Fraud Protection Modules:

    • Go to "Setup" in the top menu.
    • Click on "Fraud Protection."
  3. Choose a Fraud Protection Module:

    • Select the fraud protection module you want to configure from the available options. WHMCS typically supports integrations with services like MaxMind, FraudLabs Pro, and others.
  4. Activate the Module:

    • Enable the module by selecting the checkbox or clicking the "Activate" button.
  5. Configuration Settings:

    • Configure the settings specific to the selected fraud protection module. This may include entering API keys, account credentials, and other parameters required for integration. Refer to the documentation provided by the fraud protection service for detailed setup instructions.
  6. Enable Fraud Checks:

    • Specify when and how the fraud checks should be performed. You can configure checks to be done on order submission, on order acceptance, or during other stages of the order process.
  7. Thresholds and Scoring:

    • Set risk thresholds and scoring rules for the module. Determine what actions should be taken for orders that exceed certain risk levels. For example, you can decide whether to automatically accept, flag for manual review, or reject orders.
  8. Test the Configuration:

    • Many fraud protection modules provide a test mode or test order functionality. It's recommended to place test orders to ensure that the module is correctly configured and returning accurate results.
  9. Save Changes:

    • Click the "Save Changes" or "Update" button to save your configuration settings.
  10. Enable Logging and Alerts:

    • Configure logging options to keep records of fraud checks and results. Set up email alerts or notifications for high-risk orders or other specific criteria.
  11. Manual Review:

    • For orders flagged as potentially fraudulent, you can set up a manual review process where you or your staff assess the order's legitimacy before taking action.
  12. Monitor and Adjust:

    • Regularly review the performance of your fraud protection module. Adjust thresholds and settings as needed to improve accuracy and reduce false positives.
  13. Documentation:

    • Refer to the documentation provided by the fraud protection service for specific setup instructions and best practices.

Remember that the effectiveness of your fraud prevention measures depends on the accuracy of the module you've chosen and the settings you've configured. It's important to strike a balance between preventing fraud and avoiding false positives that might block legitimate orders. Regularly reviewing and fine-tuning your fraud prevention setup is essential for maintaining a secure and efficient hosting environment.

  • 0 Users Found This Useful
Was this answer helpful?