Knowledgebase

Status Options

WHMCS offers various status options that are applicable to different aspects of client accounts, orders, services, and other functionalities within the system. Here are some of the status options you might encounter in WHMCS:

  1. Client Status:

    • Active: The client account is currently active and operational.
    • Inactive: The client account is not active and may have been disabled or archived.
  2. Order Status:

    • Pending: The order has been placed but is awaiting further action or processing.
    • Active: The order has been successfully processed and the associated service or product is active.
    • Suspended: The order or associated service has been temporarily suspended, often due to non-payment.
    • Canceled: The order or service has been officially canceled and is no longer active.
    • Fraud: The order or transaction is suspected to be fraudulent and requires further action or verification.
    • Terminated: The service associated with the order has been permanently terminated or deleted.
    • Expired: A service or subscription has reached the end of its billing cycle and has not been renewed.
    • Refunded: A refund has been processed for the order or service.
  3. Service Status:

    • Active: The service or product is currently active and operational.
    • Suspended: The service or product has been temporarily suspended, often due to non-payment or other issues.
    • Cancelled: The service or product has been officially canceled and is no longer active.
    • Terminated: The service or product has been permanently terminated or deleted.
    • Fraud: The service or product is suspected to be associated with fraudulent activity.
    • Expired: The service or product has reached the end of its billing cycle and has not been renewed.
  4. Domain Status:

    • Active: The domain is currently active and operational.
    • Pending Transfer: The domain transfer process is in progress.
    • Pending Registration: The domain registration process is in progress.
    • Pending Transfer Approval: Approval is required from the domain owner for the transfer.
    • Cancelled: The domain registration or transfer has been canceled.
    • Fraud: The domain registration or transfer is suspected to be associated with fraudulent activity.
    • Expired: The domain registration has reached the end of its billing cycle and has not been renewed.

These are some of the status options available in WHMCS. Keep in mind that the specific list of statuses and their meanings may vary based on your WHMCS setup, any customizations you've made, and the services you offer. Understanding these status options is crucial for effectively managing client accounts, orders, services, and domains within WHMCS.

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