Knowledgebase

CloudLinux Manager is not available for a reseller

If CloudLinux Manager is not available for a reseller, it could be due to several reasons. Here are some potential explanations and steps you can take:

  1. License Type:

    • Ensure that the reseller account has an appropriate license that includes access to CloudLinux Manager. Some hosting providers may offer different levels of access based on licensing tiers.
  2. Provider Limitations:

    • Contact your hosting provider or server administrator to verify if they have restricted access to CloudLinux Manager for resellers. They may have specific policies in place.
  3. Check Feature Availability:

    • CloudLinux Manager availability may vary depending on the hosting provider's offerings. Verify with your hosting provider if they support CloudLinux Manager for reseller accounts.
  4. Account Configuration:

    • Confirm that the reseller account is set up correctly, including the associated permissions and access rights. Misconfigurations could prevent access to certain features.
  5. Verify Licensing:

    • Ensure that the CloudLinux license associated with the reseller account covers access to CloudLinux Manager. Licensing issues can sometimes lead to restricted access.
  6. Contact Support:

    • Reach out to CloudLinux support or your hosting provider's support team for assistance. They can provide specific guidance or address any licensing or account-related issues.
  7. Review Documentation or Knowledge Base:

    • Check the CloudLinux documentation or knowledge base for any specific information regarding CloudLinux Manager availability for reseller accounts.
  8. Explore Alternative Management Tools:

    • If CloudLinux Manager is not available, inquire about alternative management tools or solutions that your hosting provider may offer for reseller accounts.
  9. Ask the Hosting Provider for Clarification:

    • If you're uncertain about the availability of CloudLinux Manager for your reseller account, reach out to your hosting provider directly. They should be able to provide you with specific information about the services included in your plan.

Remember, specific features and permissions can vary depending on the hosting provider's offerings and the type of hosting plan you have. Always consult your provider's support or documentation for the most accurate information.

 
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