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Unable to install applications from APS catalog: Server Error 502 Bad Gateway

A "502 Bad Gateway" error typically indicates an issue with the communication between your web server (in this case, Plesk) and another server or service. Here are steps you can take to troubleshoot and resolve this issue:

  1. Restart Plesk Services:

    • Start by restarting Plesk services to see if it resolves the issue. You can do this through the Plesk interface or via the command line:

      bash
      sudo systemctl restart sw-cp-server sudo systemctl restart sw-engine
  2. Check Server Resources:

    • Make sure your server has enough resources (CPU, memory, etc.) available. If your server is overloaded, it might struggle to process requests.
  3. Review Error Logs:

    • Check the error logs for both Plesk (/var/log/sw-cp-server/error_log) and the web server (/var/log/httpd/error_log for Apache or /var/log/nginx/error.log for Nginx). Look for any specific error messages that might provide more context.
  4. Check Network Connectivity:

    • Ensure that your server has stable internet connectivity. A temporary network issue could be causing the "502 Bad Gateway" error.
  5. Verify Proxy Settings:

    • If you're using a reverse proxy (like Nginx in front of Apache), check the proxy settings to ensure they are correctly configured.
  6. Check Firewall Settings:

    • Review your server's firewall rules to make sure they're not blocking any necessary connections. Ensure that ports used by Plesk and APS applications are open.
  7. Check for Updates:

    • Verify if there are any updates available for Plesk or any related components. An outdated version might have known issues that have been fixed in newer releases.
  8. Temporary Disable Security Software:

    • If you have any security software or modules (like ModSecurity) in place, temporarily disable them to see if they might be causing the issue.
  9. Check PHP Settings:

    • Verify that PHP is running properly and that there are no misconfigurations causing the error. Check PHP logs for any errors or warnings.
  10. Contact Plesk Support:

    • If none of the above steps resolve the issue, consider reaching out to Plesk support. They can provide specific guidance based on your server's configuration and logs.

Remember to always back up your data and configurations before making significant changes to your server to ensure you can revert to a stable state if needed.

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