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Lost/Unavailable Device

If you've lost access to your 2FA device or it's unavailable, you may still be able to regain access to your WHMCS admin area by using recovery options provided during the setup process. Here's what you can do:

  1. Recovery Codes (if provided during setup):

    • If you received recovery codes during the 2FA setup process, you can use them to log in.
    • Go to the WHMCS login page and enter your username and password.
    • When prompted for the 2FA code, use one of your recovery codes instead.
  2. Alternative 2FA Method (if available):

    • If you set up multiple 2FA methods (e.g., Google Authenticator and YubiKey), try using the alternative method.
    • Go to the WHMCS login page and enter your username and password.
    • When prompted for the 2FA code, use the alternative method to generate a code.
  3. Contact WHMCS Support:

    • If you are unable to regain access using recovery codes or alternative 2FA methods, contact WHMCS support for assistance.
    • Provide them with any information they may require to verify your identity and ownership of the account.
  4. Temporary Deactivation (if supported by WHMCS):

    • Some systems allow administrators to temporarily disable 2FA in cases of device loss. Check if WHMCS offers this feature.
  5. Disable 2FA via Database (Advanced):

    • This should be considered a last resort and should only be done by experienced individuals who understand database management and WHMCS architecture.

    • Locate the WHMCS database and the table where administrator data is stored (usually named tbladmins).

    • Find the entry for your administrator account and look for the authmodule field. Set it to "" (empty).

    • After this, you should be able to log in without 2FA. However, it's crucial to re-enable 2FA as soon as possible.

Remember, always prioritize the security of your accounts. If none of the above options work, and you've contacted WHMCS support without success, consider taking additional steps to secure your account and investigate any potential security breaches.

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