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CloudLinux manager reports: Unable to detect edition from jwt token

The error message "Unable to detect edition from JWT token" in CloudLinux Manager suggests an issue with the token used for authentication. This token is typically used to verify the edition of CloudLinux that you're using.

Here are steps you can take to address this issue:

  1. Verify JWT Token:

    • Double-check the JWT token that you're using. Ensure that it's valid and corresponds to the edition of CloudLinux that you're using.
  2. Check License Status:

    • Make sure that your CloudLinux license is active and properly configured. You may need to renew or update your license if it has expired or if there have been any changes.
  3. Restart Services:

    • Try restarting the services associated with CloudLinux Manager. This might help refresh the token and resolve any authentication issues.
  4. Clear Browser Cache:

    • Sometimes, cached data in your browser can cause authentication issues. Clear your browser's cache and try logging in again.
  5. Check for Updates:

    • Ensure that both CloudLinux Manager and your CloudLinux installation are up-to-date. Updates may contain bug fixes or improvements related to authentication.
  6. Reconnect or Reauthenticate:

    • If there is an option within CloudLinux Manager to reconnect or reauthenticate, try using that feature.
  7. Check Network Connectivity:

    • Ensure that your server has a stable internet connection. A disrupted connection might lead to authentication issues.
  8. Contact CloudLinux Support:

    • If none of the above steps resolve the issue, consider reaching out to CloudLinux support. They have access to specific logs and may be able to provide more targeted assistance.
  9. Verify Configuration Files:

    • Double-check any configuration files associated with CloudLinux Manager to ensure there are no incorrect settings.
  10. Inspect Logs:

    • Check the logs for any error messages or details related to the JWT token or authentication process.

Remember to provide specific details about your environment (such as CloudLinux version, CloudLinux Manager version, etc.) when seeking support. This information can greatly assist in troubleshooting the issue.

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