• Navigate to the "Devices" tab and click "Add Device".
• Enter the IP address or hostname of the SIP trunk provider or PBX system you want to monitor.
• Provide authentication credentials (if required) for accessing the SIP trunk or PBX system.
• PRTG will automatically discover available sensors for SIP trunk monitoring.

Configuring SIP Trunk Monitoring Sensors:

• Select the appropriate SIP trunk monitoring sensor (e.g., SIP Options Ping Sensor, SIP Advanced Sensor).
• Configure sensor settings such as monitoring intervals, thresholds, and authentication details.
• Define specific parameters to monitor, such as SIP trunk availability, call quality, and call routing performance.

Dashboard Customization:

• Customize the dashboard to display SIP trunk performance metrics and call routing status.
• Add widgets for real-time and historical data visualization.
• Arrange the layout for easy monitoring of SIP trunks and call routing.

Setting Up Alerts:

• Configure alerts for SIP trunk failures, call quality degradation or call routing issues.
• Define thresholds for acceptable performance levels and trigger conditions.
• Choose notification methods (email, SMS) for alerts to ensure timely awareness of SIP trunk and call routing problems.

Historical Data Analysis:

• Analyze historical data to identify trends in SIP trunk performance and call routing activities.
• Generate reports to gain insights into call volumes, call durations, call quality metrics, and trends over time.
• Compare data across different SIP trunks or periods for performance evaluation and troubleshooting.

Performance Optimization:

• Use performance data to optimize SIP trunk performance and call routing efficiency.
• Identify potential bottlenecks such as network congestion, SIP signaling issues, or call routing misconfigurations.
• Take proactive measures such as optimizing network configurations, upgrading bandwidth, or adjusting call routing rules to improve performance.

Integration and Automation:

• Integrate PRTG with SIP trunk management systems for enhanced functionality.
• Automate monitoring tasks such as alert acknowledgments and call routing optimization workflows.
• Leverage third-party integrations for advanced analysis and reporting of SIP trunk performance and call routing.

Maintenance and Updates:

• Keep PRTG updated to access the latest features and security patches.
• Monitor PRTG health for optimal performance.
• Perform routine maintenance tasks like database cleanup and sensor optimization.

By following these steps, you can effectively monitor SIP trunk performance and call routing using PRTG Network Monitor, ensuring that your voice communications remain reliable, efficient, and capable of meeting the needs of your organization's telephony infrastructure.