If users are experiencing issues logging into the LVE Manager in a custom control panel, there could be several potential reasons for this problem. Here are some troubleshooting steps you can take:

1. Verify Username and Password:

   • Ensure that users are entering the correct username and password. Check for typos or errors.

2. Reset Passwords:

   • If users have forgotten their passwords, provide them with a way to reset them securely.

3. Check Authentication Mechanism:

   • Verify that the authentication mechanism used in your custom control panel is functioning correctly and integrated with the LVE Manager.

4. Check for Lockouts or Restrictions:

   • Confirm that there are no account lockouts or restrictions in place that could prevent users from logging in.

5. Check Logs for Error Messages:

   • Review any error logs related to authentication or login attempts. These logs may provide clues about what might be causing the login issues.

6. Check for CAPTCHA or Security Features:

   • If there are CAPTCHA or other security features implemented, ensure they are not causing issues with the login process.

7. Test in Different Browsers:

   • Have users try logging in using different web browsers to see if the issue persists.

8. Check for Browser Extensions/Plugins:

   • Some browser extensions or plugins can interfere with login processes. Ask users to try logging in with browser extensions disabled.

9. Check for Server-Side Errors:

   • Inspect server logs to see if there are any server-side errors that could be affecting the login process.

10. Verify LVE Manager Configuration:

    • Ensure that the LVE Manager is properly configured and integrated with your custom control panel.

11. Check for Maintenance or Downtime:

    • Verify if there are any maintenance activities or server outages that could be affecting login functionality.

12. Contact Custom Control Panel Support:

    • If the issue persists, consider reaching out to the support team for your custom control panel for specific troubleshooting steps.

13. Contact LVE Manager Support:

    • If the issue is related specifically to LVE Manager integration, reach out to CloudLinux support or the developers of the LVE Manager for further assistance.

Remember to communicate with your users and provide them with clear instructions on how to proceed, especially if there are any temporary workarounds while the issue is being resolved.