Knowledgebase

CloudLinux activation error: chardet doesn't match a supported version

The error message "chart doesn't match a supported version" during CloudLinux activation suggests that there is a compatibility issue with the version of the chardet library on your system.

Here are steps you can take to address this issue:

  1. Update chardet Library:

    Try updating the chardet library to the latest version. You can do this using the following command:

    bash
  1. pip install --upgrade chardet
  2. Check Python Version:

    Ensure that you're using a compatible version of Python. CloudLinux might require a specific version of Python for proper operation.

  3. Verify CloudLinux Compatibility:

    Confirm that your server's current environment (including installed packages, Python version, etc.) is compatible with the version of CloudLinux you're trying to activate.

  4. Contact CloudLinux Support:

    If the issue persists, consider reaching out to CloudLinux support for specific guidance on resolving this activation error.

  5. Check for Specific CloudLinux Documentation:

    CloudLinux may provide specific troubleshooting steps related to this activation error in their official documentation or knowledge base.

  6. Review Error Logs:

    Check logs for any additional error messages or details related to the activation process. These logs may provide more insight into the specific issue.

Always ensure that you have backups of your data and configuration files before making any significant changes to your server. This way, you can easily restore functionality if any issues arise during troubleshooting.

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