EnglishIf WHM/cPanel is displaying an incorrect kernel name/release, it's important to address this issue to ensure accurate system information. Here are steps you can take to troubleshoot and resolve this:
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Check System Information:
- Verify the actual kernel version and release by logging into the server via SSH and running the following command:
bash
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uname -aThis will display the current kernel information.
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Update Kernel:
- If the kernel is outdated or incorrect, you may need to update it. On a CloudLinux system, you can use the CloudLinux KernelCare tool to update the kernel without rebooting. Refer to the CloudLinux documentation for specific instructions.
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Force Refresh in cPanel/WHM:
- In WHM, go to Home > Server Status > Server Information. Click the "Refresh" button to force an update of the displayed information.
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Clear WHM Cache:
- Sometimes, WHM's internal cache might be causing the incorrect display. You can try clearing the WHM cache by logging into WHM, navigating to Home > System Health > Rebuild RPM Database, and clicking "Rebuild RPM Database".
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Check for Custom Kernels:
- If you've installed a custom kernel, ensure that it's properly configured and recognized by the system. Custom kernels might not always be detected correctly by cPanel/WHM.
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Check for CloudLinux Configuration:
- If you're using CloudLinux, verify that it's properly integrated with cPanel/WHM. Ensure that the CloudLinux kernel is correctly set up and that the LVE (Lightweight Virtual Environment) information is being communicated to WHM.
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Reboot the Server:
- If you've recently updated the kernel, it might require a reboot to take effect. Ensure you have a maintenance window to do this.
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Review Logs for Errors:
- Check system logs for any error messages or warnings related to kernel information. This might provide more insight into what's causing the incorrect display.
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Check for Updates:
- Make sure that both CloudLinux and cPanel/WHM are up to date. Outdated software might have bugs or display issues.
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Contact cPanel/WHM Support:
- If the issue persists, consider reaching out to cPanel/WHM support. They may have specific recommendations or troubleshooting steps for your environment.
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Consider Restoring from a Backup:
- If the issue was caused by recent changes, you might consider restoring from a backup taken before the problem occurred.
Always exercise caution when making changes to system configurations, especially those related to the kernel. If you're uncertain, consider seeking assistance from qualified system administrators or support teams.
