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N/A username shown for LVE users in cPanel CloudLinux Manager

If you're seeing "N/A" as the username for LVE (Lightweight Virtual Environment) users in the cPanel CloudLinux Manager, it indicates that the system is unable to retrieve or display the username associated with the LVE. This can happen for various reasons, including misconfigurations or issues with the CloudLinux integration.

Here are steps you can take to troubleshoot and potentially resolve this issue:

  1. Refresh the Page:

    • Start by refreshing the page in your web browser. Sometimes, a temporary glitch in the interface may cause display issues.
  2. Check for CloudLinux Updates:

    • Make sure that both CloudLinux and the CloudLinux Manager plugin in cPanel are up to date. Outdated software can sometimes lead to unexpected behavior.
    bash

 

  • yum update
  • Check LVE Limits for Users:

    • Verify that LVE limits are set for the users in question. This can be done through the CloudLinux dashboard.
  • Verify CloudLinux Integration in cPanel:

    • Ensure that the CloudLinux integration in cPanel is properly configured and that all necessary components are installed and functioning.
  • Check for Errors in Logs:

    • Review the logs for any error messages or warnings related to CloudLinux or the cPanel CloudLinux Manager. Logs may provide insights into the underlying issue.
  • Verify User Assignments:

    • Confirm that the users experiencing this issue are correctly assigned to LVEs in the CloudLinux dashboard.
  • Check for Custom Configurations:

    • If there are custom configurations related to LVE users, review them for potential issues.
  • Rebuild LVE Cache:

    • You can try rebuilding the LVE cache to ensure that the latest information is available:
    bash

 

  1. /usr/sbin/lveinfo --reload
  2. Contact CloudLinux Support:

    • If none of the above steps resolve the issue, consider reaching out to CloudLinux support. They may have specific troubleshooting steps or solutions for your situation.
  3. Review cPanel and CloudLinux Documentation:

    • Consult the documentation for both cPanel and CloudLinux for any known issues or solutions related to the CloudLinux Manager interface.

Always exercise caution when making changes to configurations, and ensure that you have backups in place before making any major adjustments. This way, you can easily restore your settings if anything goes wrong during the troubleshooting process.

 
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